Mikhaïl Piotrovsky and the state Hermitage Museum

The State Hermitage Museum is one of the world's oldest and most prestigious museums. A symbol of the Russian Empire, it boasts over two centuries of history. This article traces the evolution of the institution through an examination of some of the many challenges it has faced over the years. The authors examine the period of major upheaval brought on by the end of perestroika. During these particularly trying years, the Hermitage was forced to review its structure in order to adapt to the political and economic changes sweeping through Russia. At the height of the turmoil, the Museum appointed a new director, Mikhaïl Piotrovsky. This article highlights some of the principles and business processes adopted by the new director in order to manage the institution and deal with the crisis. Having successfully guided the Hermitage through the transition to the modern age, Piotrovsky now faces equally important challenges that require reflection and choices at the ethical, strategic, organizational, commercial and political levels. For the Hermitage, the challenges of the 21st century are formidable.